When is my order shipped?
Your order is packaged and shipped within 2 business days. Typically we have it out the next day.
How long will it take to get my order?
Once shipped it may take up to 5 days for US customers to receive their orders and it may take up to 20 days for international customers to receive their orders.
What shipping carriers do you use?
We use the United State Postal Service and UPS. To keep shipping rates down we compare costs between these carriers and ship the most efficient way.
How can I track my order?
We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us.
I have a discount code/gift card code, where do I enter it?
On the last page before your click "complete my purchase" there will be two boxes where you can enter your discount codes or gift card code. Once you have entered either of these codes click "Apply". Your total amount will be updated to reflect the discount. Now press "complete my purchase". Please contact us at 518-400-1050 with any problems.
What are my payment options?
We accept PayPal, Visa, MasterCard, Discover, and American Express.
How do i cancel my subscription?
When you would like to discontinue your monthly subscription:
1. Log in to your PayPal account
2. Click profile tab
3. Click My money
4. Go to pre-approved payments
5. Cancel Subscription
Where can I buy Death Wish Coffee products?
You can buy Death Wish Coffee products either on this website or on Amazon.com. We do not sell in stores.
Can I place an order by phone?
Yes, you can place an order by phone. Please call us at 518-400-1050 and have your order and payment information ready.
How safe is it to order online?
We only use the safest payment processing services on the web. If you have any security questions or concerns please check out our payment processors security measures. PayPal.com or Shopify Payments
How do I order a gift for someone?
When ordering a gift, please note in the comment box that it is a gift. We will be sure to keep all prices and receipts out of the package. Also, if you would like to leave a note or a greeting in the box we can do that for you at no additional charge.
Returns and Exchanges:
What is your return and exchange policy?
If for any reason you are not completely satisfied with your purchase, within 60 days of placing your order, we will refund you for your purchase with no questions asked.
How strong is Death Wish Coffee?
Based on our brewing recommendation a cup of Death Wish Coffee should have twice the amount of caffeine and loads more flavor than your typical store bought coffee.
How should I store this coffee and how long should it last?
The thing to keep in mind when storing coffee is humidity. Keep coffee away from humidity until it is brewed. Storing it in the bag that it came in is a good choice or any airtight container. Stored correctly coffee will keep for 3-4 months, but is best used as close to the roast date as possible as the flavor will degrade with age.
Do you have a wholesale catalog or program?
Not at this time. When we do we will let everyone know.